Shipping & Returns Policy

Shipping

At Kariko, we work with our customers to try and provide the best delivery options to suit there needs. Our delivery service is based on front door and ground floor basis and will take place between normal business hours Monday-Friday 9am-5pm.

When you order is in its final stages of manufacturing, we will be in contact with you to confirm all delivery details. For all custom orders, it will be at this stage that you will receive an invoice with the outstanding balance.

Delivery cost is calculated based on a 30km radius from our production facility at 16 Westside Drive Laverton North.

Click here to see if your postcode is within 30km from our production facility. 

If there has been a change to your delivery address since placing the order, a requote of the delivery cost may be required depending on the location and access.

If you are located outside of this radius your order may be sent via third party freight. If your postcode is not listed as being within 30km of our production facility, you will be charged a minimum delivery fee of $150. As the cost associated with shipping with third party freight companies varies, what you are charged at checkout is the minimum cost. Once this is paid and your order is within its final stages, we will source the freight company to deliver your goods. Once this has been confirmed with them, we will be in contact with you to discuss the remaining balance of your freight charge. This outstanding balance is the difference between what you had paid upon checkout and what the freight company has quoted us for delivery. 

We always aim to provide accurate delivery information to our customers, but please be advised that we use third party freight, which we have no control over. Any delivery delay due to third party freight is not the responsibility of Kariko.

Kariko reserves the right to revise freight costs shown on invoice if there was a freight cost increase by our third-party freight companies.

Pick up from Kariko showroom in Laverton North is also an option. We are NOT responsible for any damage incurred to your new furniture during transportation arranged by our customers via their own means (vans, trailers, roof racks etc) If you would like to collect your order, please contact us prior to placing an order.

Returns Policy

As all of our bathroom vanities and shaving cabinets are made to order, no returns are accepted. Returns can be made on basins and tapware if in sealed packaging in original condition, unused and uninstalled.